Warranty Policy
Last updated: March 29, 2025
1. Introduction
At Slay, we are dedicated to offering high-quality women's clothing and ensuring customer satisfaction. This warranty policy details the rights and obligations related to products purchased through our website, in compliance with Law 1480 of 2011 (Consumer Statute) and applicable Colombian legislation.
2. Warranty Coverage
The warranty applies exclusively to manufacturing or material defects present in the products at the time of delivery. Some examples include:
Defective or broken seams.
Fabrics with imperfections or damage.
Zippers, buttons, or other accessories that do not work properly.
Abnormal discoloration after washing, provided the care instructions have been followed.
Exclusions: The warranty does not cover:
Normal wear and tear.
Damage caused by misuse, negligence or accidents.
Alterations or repairs made without authorization from Slay.
Problems arising from failure to follow washing or care instructions.
3. Warranty Period
According to Law 1480 of 2011, the warranty period for clothing products is 30 calendar days from the date of delivery. During this time, customers may file claims for defects covered by this policy.
4. Procedure for Enforcing the Guarantee
To initiate a warranty claim, follow these steps:
Notification: Contact Slay within the warranty period via:
Email: slayventas@gmail.com.
Telephone: +57 3153203788.
Documentation: Send proof of purchase (invoice or receipt) and a detailed description of the defect, accompanied by photos if possible.
Evaluation: Slay will review the case to confirm if the defect is covered under warranty.
Resolution: If the claim is valid, we offer one of the following solutions, at our discretion:
Product repair.
Replacement with a new product.
Refund of the amount paid.
The option chosen will depend on the nature of the defect and product availability.
5. Client Responsibilities
For the warranty to be valid, the customer must:
Follow the care and washing instructions included with the product.
Do not make any modifications or repairs without authorization from Slay.
Return the product in its original condition (with tags and accessories), if requested.
6. Returns and Refunds
If the product is declared defective and covered by the warranty:
Slay will cover the shipping costs for return and replacement or repair.
In the event of a refund, the amount will be returned to the original payment method within 15 business days of claim approval.
7. Contact
For inquiries or complaints, our customer service team is available at:
Email: slayventas@gmail.com.
Telephone: +57 3153203788.
Physical address: Carrera 10 # 9-37 lc 1126 Gran San Victorino shopping center, Bogota, Colombia.
8. Final Provisions
These policies are governed by Colombian law. Any dispute will be resolved in accordance with current legislation. Slay reserves the right to update this policy, but changes will not affect warranties already issued.
These policies are designed to comply with Colombian regulations, protect our customers, and ensure a reliable shopping experience. We encourage you to review them on our website and contact us if you have any questions. At Slay, your satisfaction is our priority!
